For optimal performance and access to all features, we recommend using Android 10 or later, or iOS 13 or later. The application is compatible with Android versions above 8 and iOS versions above 11.

To use the map features included in the H-D Connect app, install the app and connect it to your X440. You can then access the map features by selecting Navigate" from the app's home screen."

Go to the Help & Support section and you can check the version from there or check for updates from Google Play Store/ App store. If any update is available, it is strongly recommended to update the app from Google Play Store/ Apple App Store.

To activate & use the app and its connected features: Reach out to your nearest dealership to get your mobile number/VIN  registered in the system.Download the app from the App Store or Play Store.\nSign up using the mobile number registered with the dealership.Once you enter the mobile number you will receive OTP (One Time Password ).Sign in and start using the app.Please note: Activation of connected features may take up to four hours.

Only one device can be connected to a single bike at a time.

To update the mobile number linked to your registered VIN, visit an authorized dealership or use the app and follow the provided steps. This update is required for login.

To use the H-D Connect app, download it from the App Store or Play Store and log in with the mobile number you provided to the dealership. You will then receive an OTP on that number, granting you access to all the app's features.

To enable full app functionality, grant all permissions. If you have previously denied permissions, you can update them at any time by navigating to Settings -> Apps & Notifications -> H-D Connect App -> Permissions. Features that require specific permissions will be unavailable if those permissions are not granted.

If you're having trouble installing the app, check that your smartphone has enough storage space. Also, make sure you're searching for the app with the correct spelling in the Play Store.

Troubleshooting Steps: Check that the app is not restricted by battery saver settings.Make sure the app has all the necessary permissions. You can verify and adjust these permissions in your phone's settings under Apps > H-D Connect App > Permissions.

The TCU is resistant to water and dust and currently uses a physical SIM card.

The Immobilize on Breach" feature

To deactivate the geofence, select the Geofence icon within the features cluster. Click the active slider to disable it, and confirm by clicking Yes" in the pop-up window."

To share your location, go to Quick Controls and tap on Share location. You can choose to share your Current location or Live location. If you choose Live location, you can set a duration for sharing. Tap on Share and choose an app to share your location through.

To deactivate immobilization, select the Immobilize Vehicle" option and click "Remobilize." If the vehicle is remobilized while the ignition is on

Yes, To review past diagnostic reports, access the H-D Connect app and select Vehicle diagnosis" from the Quick Controls menu. Then

Make sure that your smartphone's mobile data and GPS are enabled.

To use navigation via Wi-Fi, ensure you have an internet connection and your smartphone's GPS is enabled and set to high accuracy.

After the initial pairing, your vehicle will automatically connect to your phone when you are near it and turn on the vehicle, eliminating the need to search for it again.\nHowever, if you leave the navigation screen and manually connect using the connect icon, your search results will be lost, and you will need to repeat the search.

No, the app currently doesn't support searching for locations in other countries.

Navigation instructions may not update due to poor internet connection or weak GPS signal. Our Maps service provides navigation instructions.

To use Navigation Assist, Please  ensure your mobile data is turned on and available.

If the suggested route is not followed, the system will automatically recalculate a new route after a short distance and display the updated directions on the instrument cluster.

Troubleshooting Connectivity Issues\nEnsure the app is exempt from battery saver restrictions to prevent disconnections.\nIf the connection to the speedometer is lost, restart the app and verify that Bluetooth and GPS are enabled. The connection will automatically re-establish when you are within range of the vehicle.

Users can access trip data for all journeys exceeding 100 meters for up to a year. All such trips are automatically saved.

Trips exceeding 100 meters are typically saved. However, factors such as poor internet connection or weak GPS signal might prevent the route from being recorded in the trip report.

No, the app does not allow users to delete their Trip History.

Yes, a rider can connect to the H-D Connect app even while using Bluetooth headphones or speakers.

The app must be active and the user logged in to access features. Logging out will unpair the device and phone.

Topple Alert activates when a stationary vehicle falls over. Crash Alert activates when a moving vehicle comes to a sudden stop and falls over.

Several factors can contribute to battery drain, including screen usage, internet or Bluetooth connectivity, and GPS utilization. The specific phone model and individual usage patterns can also influence battery life.

Connected vehicles equipped with a TCU device and an embedded SIM, enable access to telematics features such as Remote Immobilization and Vehicle Tracking. These features are accessible through a complimentary one-year subscription included with the vehicle purchase, subject to an annual renewal fee thereafter.

Repair / replacement cost to be bearded by HMCL in such cases.

For Customers - Subscription renewal reminders will be sent to the customers via messages and App notification starting 3 months prior to expiry (frequency of reminders increasing as date of expiry approaches). Once the subscription expires, the connected services will stop working. Communications will be sent to customers that failure to renew subscription can lead to permanent SIM deactivation which will require additional cost to reactivate services. \n\nFor HMCL - Once subscription expires, the SIM moves from 'Active' state to 'Safe Custody' state. We have an agreement with vendor for a Safe Custody period of one year, however, our objective should be to push customers to renew subscription as soon as possible.