Help And Support

LET'S TAKE THE PLEDGE ON ROAD SAFETY

An initiative organised as a part of the road safety month and CSR efforts led by Hero MotoCorp,

Ride Safe India.

Take the pledge

UNIFIED EFFORT TO SUPPORT ROAD SAFETY

Our Road Safety Initiatives

Student Road Safety Workshop

Embedding road safety awareness from an early age

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She Rides For Safety Women's Night Rally

A women-led night rally promoting road safety & responsible riding.

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Surakshit Saathi Program

Training gig workers to respond responsibly on the road

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Before you ask

Frequnetly Asked Question

What is Ride Safe India?

Ride Safe India is a nationwide road safety initiative by Hero MotoCorp, focused on encouraging safer everyday behaviour on Indian roads. It addresses how small daily decisions—short rides, familiar routes, momentary distractions—often determine whether someone reaches home safely.

What problem is this initiative trying to address?

Who is this initiative meant for?

What problem is this initiative trying to address?

Ride Safe India

WHY THIS INITIATIVE MATTERS

THE REAL RISK ISN’T THE ROAD. It’s how we behave on it.
That’s why this initiative speaks to those who influence behaviour most:

11% of global road deaths happen in India. (WHO)

3× higher fatal risk when riding wrong-side.(MoRTH)

1 in 3 crashes happen in 1.6km vicinity home. (MoRTH)

66% victims are young earners. (18–45 yrs) (MoRTH)

69% of deaths involve 2-wheelers. (MoRTH)

Only 8% victims receive trained first aid. (EMS)

76% helmets are worn without straps. (WHO + MoRTH)

Behaviour causes 72% of fatal crashes. (MoRTH)

Help and support

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General Query

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FAQ

How do I file a complaint about my Hero vehicle online?

Go to the Help & Support section on the website and log in using your registered mobile number. Then, choose your vehicle model and submit your complaint.

What if I can’t find my vehicle’s details after logging in?

If your vehicle details don’t show up, just tap on “Call for Assistance” to get help from our support team.

What if I made a mistake while submitting my complaint?

If you entered wrong information, contact our customer support with your complaint reference number. We’ll help you fix it or let you cancel and submit a new complaint.

Can I check the status of my complaint online?

Yes! After you submit a complaint, you can go to Help & Support anytime to see updates, progress, and estimated resolution time.

I haven’t received any response yet. What should I do?

Check the status of your complaint in the Help & Support section. You can also contact your Area Service Manager or Relationship Manager for help.

How long will it take to resolve my complaint?

Most issues are fixed within 3 to 5 working days. Some complicated problems might take longer, but we will keep you updated regularly.

What if my complaint isn’t solved on time?

If there’s a delay, you can escalate the issue through the escalation process listed on our website or call our customer care helpline for support.

What should I do if my complaint category is not listed?

If you don’t see the right category for your complaint, please choose the closest related option or you can also contact our customer support directly for help with your specific issue.